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you can return most products fromTopshop.me.uk within 7 days of receipt of the products if the products are in an unused and undamaged condition. To return an item please visit our Product Returns under my account.

Please note that you must return each item in the same condition in which you received it. This means that new items must be returned unused and undamaged. Used items must not have any additional signs of use or damage.

Please note that this returns policy doesn’t affect your statutory rights and therefore doesn’t affect your right of cancellation as described.

The same exclusions apply to our Returns Guarantee as for the right of withdrawal. The following products thus cannot be returned under the Returns Guarantee (unless defective):

• Products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items;
• Sealed audio or video recordings or of sealed software if unsealed by you after delivery;
• Goods made to your specifications or clearly personalized, especially personalized Amazon Handmade items;
• Goods which may deteriorate or expire rapidly;
• A service, if the supplier has fully performed it and you accepted when you placed your order that the supplier could start to deliver it, and that you could not cancel it once delivery had started;
• Digital content (including apps, digital software, ebooks, MP3, etc) which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that the supplier could start to deliver it, and that you could not cancel it once delivery had started
• Newspapers, journals or magazines with the exception of subscription contracts;
• Alcoholic beverages whose actual value is dependent on fluctuations in the market which the supplier cannot control

The following table provides an overview of the key provisions of your statutory cancellation right as well as our voluntary returns policy and how they compare to one another:

Normally this does not happen but if it does please call us.

We send you return details where to send it back to Prime thanks.

Phone Us 01302637222

Phone us A.S.A.P

Not when the order has been placed.

yes you can and we will email you when its back in stock.