Customer Help

Our Support team is always here to assist you.

Common purchase queries answered

Orders and Shipping

Fast Delivery is Normally Next Day We Do Our Best to Ship Fast.

When you Checkout or click the My Account Button to Register.

Please Contact us has soon as possible.

Track Orders Here or Login and click on my account,orders.

No we do not keep any payment information.all done through stripe or paypal 

No we do not charge you vat.

Only Ship To United Kingdom at moment.

No not all come in one package but may vary.

If you need to swap an item

Returns and Exchanges

Contact Us has soon as possible

you can return most products within 7 days of receipt of the products if the products are in an unused and undamaged condition. To return an item please visit our Product Returns under my account.

Please note that you must return each item in the same condition in which you received it. This means that new items must be returned unused and undamaged. Used items must not have any additional signs of use or damage.

Please note that this returns policy doesn’t affect your statutory rights and therefore doesn’t affect your right of cancellation as described.

The same exclusions apply to our Returns Guarantee as for the right of withdrawal. The following products thus cannot be returned under the Returns Guarantee (unless defective):

  • Products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items;
  • Sealed audio or video recordings or of sealed software if unsealed by you after delivery;
  • Goods made to your specifications or clearly personalized, especially personalized Amazon Handmade items;
  • Goods which may deteriorate or expire rapidly;
  • A service, if the supplier has fully performed it and you accepted when you placed your order that the supplier could start to deliver it, and that you could not cancel it once delivery had started;
  • Digital content (including apps, digital software, ebooks, MP3, etc) which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that the supplier could start to deliver it, and that you could not cancel it once delivery had started
  • Newspapers, journals or magazines with the exception of subscription contracts;
  • Alcoholic beverages whose actual value is dependent on fluctuations in the market which the supplier cannot control

The following table provides an overview of the key provisions of your statutory cancellation right as well as our voluntary returns policy and how they compare to one another:

Normally this does not happen but if it does please call us.

We send you return details where to send it back to Prime thanks.

Phone Us 01302637222

Not when the order has been placed.

yes you can and we will email you when its back in stock.

Common queries answered

Frequently asked Questions

Most of the time its next day but can take longer. 

Please contact us A,S.A.P and we will sort it out fast

Once an order is placed you can’t.Please make sure you input correct Address Thanks.

You can track your Order in your Account and we email your order details or here

You can email us or use ticket system see at support at bottom of page.

We only ship to uk at moment.

Most of the time it does,but not always.

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